Software
- BEEKA Water Establishment - Lebanon
Number of customers : 60 000
Number of Users : 10
Operation language : French/English/Arabic
Number of bills issued each year : 60 000 - SEAAL Algiers Algeria
Implementation is on going, Go-live date for the first site : January 2009
Go-live date for the last site : December 2009
Main features :
Number of customers : 1 000 000
Number of Users : 250
Operation language : French/Arabic
Number of bills issued each year : 4 000 000 - AGUAKAN Cancun Mexico
Go-live date : May 2004
Main features :
Number of customers : 120 000
Number of Users : 73
Operation language : Spanish
Number of bills issued each year : 1 440 000 - Water Authority of Jordan - Jordan
Go-live date :
April 2002 (Amman); February 2003 (Aqaba)
Main features :
Number of customers : 400 000
Number of Users : 100
Operation language : Arabic / French / English
Number of bills issued each year : 1 300 000 - APA NOVA – Bucharest Roumania
Go-live date :
March 1999
Main features :
Number of customers : 100 000
Number of Users : 80
Operation language : Romanian
Number of bills issued each year : 960 000 - Tanzhou Water Company Tanzhou China
Go-live date :
December 2002
Main features :
Number of customers : 14 000
Number of Users : 5
Operation language : Chinese / English
Number of bills issued each year : 168 000 - North Lebanon Water Establishment
Go-live date :
April 2004 (Tripoli city only), extension is on-going for all North Lebanon area, scheduled for January 2010.
Main features :
Number of customers : 60 000, will be 120 000 in 2010
Number of Users : 15, will be 30 in 2010
Operation language : Arabic / French / English
Number of bills issued each year : 60 000 will be 120 000 in 2010 - OEHC – Corsica France
Go-live date :
January 2002 then September 2002 (additional database of Bastia).
Main features :
Number of customers : 40 000
Number of Users : 15
Operation language : French
Number of bills issued each year : 90 000 - CAEBS – Elbeuf France
Go-live date :
April 2001.
Main features :
Number of customers : 20 000
Number of Users : 7
Operation language : French
Number of bills issued each year : 35 000 - ACUAVIVA
Go-live date : January 1999
Main features :
Number of customers : 45 000
Number of Users : 25
Operation language : Spanish
Number of bills issued each year : 660 000 - Addis Ababa Water and Sewerage Authority - Ethiopia
Go-live date :
June 2001
Main features :
Number of customers : 180 000
Number of Users : 15
Operation language : Amharic / English
Number of bills issued each year : 1 080 000
X7
What is X7 ?
X7 is a customer information system for utilities (electricity, water, gas…) that can handle effectively the entire customer management cycle:- Management of reading-billing-debt recovery cycle
- Customer relationship management (follow-up of commercial and technical process , objections, work order, disconnection, mailing)
- Management of technical data (meters, metering point, work order, GIS interface)
- Management of commercial data (customer, contracts, customer account…)
- Accounting, financial and technical reporting including through thematic maps
What benefits will your company gain from X7 ?
High quality of service to the customer
X7 gives, in real time, a simple and quick access to data and information about the customers, either at the reception desk or on the telephone. It allows the company to give a quick response to various problems and, thus, to ensure the satisfaction of the customers.
Reduction of administrative costs and increase in productivity
Obtaining quick answers to the problems risen by the customers allows the user of X7 to attend to more customers or to perform other tasks.
Reduction of outstanding payments
The functions linked to the customer account monitoring (monitoring of billing and collection, management of reminders and disconnection...) allow X7 users to reduce the outstanding payment ratio considerably. Furthermore, the non-differed billing allows a reduction of the lead time between the meter reading and the mailing of the bills, which generates an improvement in the company’s cash position.
Integration into the information system
X7 uses standard tools (Windows NT, Oracle...) which are widely known and open to other systems. This allows easy communication with other software packages (accounting, geographic information systems, management information system, hand-held meter reading…)
Why choose X7 ?
Flexible and adaptable
X7 has been designed so as to be easily adapted to customer departments with various structures. It does not take only the existing structures into account. It is designed to evolve according to the changes that may possibly occur in the organisation.
An international software from windows to internet
The user-friendliness of the work station, combined with very high level performances, gives the user an unrivalled working comfort.
Its graphic user interface under Windows simplifies the training of new users. The graphic icons allow instant access to the most commonly-used screens.
Special attention has been paid to the international aspect of the product which is multi-lingual.
